Welcome to Florist Honor Oak. These Terms & Conditions ("Terms") govern your access to and use of our online flower delivery service covering Honor Oak and the surrounding areas. By placing an order with us through our website, you agree to be bound by these Terms. Please read them carefully before using our service. If you do not agree with any part of these Terms, you should not use our online platform or place an order.
We provide online flower delivery in Honor Oak and nearby areas. These Terms apply to every customer placing orders for delivery within this region.
By using our service, you confirm that you are at least 18 years of age and legally capable of entering into binding contracts.
Florist Honor Oak is an online florist offering a wide range of floral arrangements, bouquets, and related floral products for delivery to your specified address in Honor Oak and the surrounding neighbourhoods. Our products are available for purchase via our website, with secure online payment and various delivery options.
To place an order through our online flower delivery service, you must follow the outlined steps on our website:
All orders are subject to acceptance and product availability. We reserve the right to decline or cancel any order, especially if we are unable to supply the selected products or if we suspect fraudulent or illegal activity.
We strive to ensure that our flower arrangements on the website accurately reflect the delivered products. However, as flowers are natural and seasonal products, there may be variations in colour, size, or availability depending on supply. In rare circumstances, we may need to substitute part or all of your order with similar items of equal or greater value, while maintaining the overall appearance and quality. We will endeavour to inform you about significant substitutions, but reserve the right to proceed without prior notification if delivery is time-sensitive.
All prices for products and delivery charges are clearly stated on our website and are in Pounds Sterling (£). We strive to keep our prices up to date, but in case of a pricing error, we will notify you as soon as possible. You have the right to confirm your order at the correct price or cancel your order if you choose not to proceed.
Full payment must be made at the time of order by one of our accepted online payment methods, including major credit and debit cards and any other options specified at checkout. Your order will not be processed or dispatched until payment has been received in full.
We offer local flower delivery within Honor Oak and nearby areas. Delivery dates and windows are specified at checkout but are subject to availability and external factors such as weather, traffic, or force majeure. We aim to deliver your order on the date requested, but same-day delivery or timed deliveries may only be available for selected products or locations.
If no one is available at the delivery address, we may leave the flowers with a neighbour or in a safe place, if possible, and notify you accordingly. If we are unable to complete delivery, we will contact you to arrange redelivery (additional charges may apply). It is your responsibility to provide accurate recipient details and instructions for delivery. We do not accept liability for delivery failures due to incorrect or incomplete information.
If you need to amend or cancel your order, please inform us as soon as possible. Due to the perishable nature of flowers, amendments or cancellations can typically only be accepted if notice is given before your order has been prepared, dispatched, or delivered. Once the order is in process or out for delivery, amendments or cancellations may not be possible.
To amend or cancel, please contact us with your order details. Refunds, if applicable, will be processed within a reasonable timeframe and using the original method of payment.
Due to the perishable nature of flowers and floral arrangements, returns are usually not accepted after delivery unless the product is faulty, damaged, or incorrect. If your flowers arrive in unsatisfactory condition or you receive the wrong product, please contact us promptly (within 24 hours of delivery) with photographic evidence to discuss a suitable resolution, which may include a replacement or refund at our discretion.
When placing an order with us, you agree to:
To the fullest extent permitted by law, Florist Honor Oak, its employees, and representatives shall not be liable for any direct or indirect losses or damages resulting from the use of our website, products, or services, including, but not limited to, losses arising from missed delivery dates, incorrect information provided by the customer, or natural variations inherent in fresh flowers.
Our total liability to you in respect of any claim arising out of or in connection with your use of our service shall be limited to the total price paid for your order. This clause does not exclude or restrict any liability for death or personal injury caused by negligence, fraud, or any liability which cannot legally be excluded under UK law.
All content on our website, including photographs, text, and design, is the intellectual property of Florist Honor Oak and protected by copyright laws. Reproduction, distribution, or commercial use of any part of our website without prior written permission is strictly prohibited.
We are committed to protecting your privacy and personal information in accordance with all applicable UK data protection laws. We only collect, store, and use your data for the purpose of fulfilling your orders and providing customer service. Details of how we handle your information are outlined in our separate Privacy Policy, available on our website.
We shall not be liable for any failure or delay in fulfilling our obligations due to events beyond our reasonable control, including but not limited to acts of God, natural disasters, strikes, failure of suppliers, transportation disruptions, or changes in law.
We reserve the right to amend or update these Terms at any time to reflect changes to our business operations, products, or regulatory requirements. The latest version of the Terms will always be published on our website, and your continued use of our service is deemed acceptance of any updated Terms.
These Terms and any disputes arising out of or in connection with them are governed by the laws of England and Wales. Any dispute or claim shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these Terms & Conditions or wish to make a complaint, please reach out to us via the contact options provided on our website. We take customer service seriously and endeavour to resolve any issues promptly and fairly.
If any provision of these Terms is found to be invalid or unenforceable, such provision shall be deemed severed from the remaining Terms, which shall remain in full force and effect. Our failure to enforce any right or provision under these Terms does not constitute a waiver of such right or provision.
Thank you for choosing Florist Honor Oak for your online flower delivery needs across Honor Oak and surrounding areas. We look forward to serving you with quality, care, and professionalism.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Honor Oak , represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Honor Oak .
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
